cRIO updating to v43 Image issue

[Blake L]

When trying to put the new image on the cRIO, I keep getting this error message:

"Unable to complete operation because of unexpected error:
Error -2147220308 occurred at nisyscfg.lvlib:Format.vi:1

Possible reason(s):

NI System Configuration: (Hex 0x800404AC) Could not contact remote target. Ensure that the system is online.


Complete call chain:
nisyscfg.lvlib:Format.vi:1
ConfigUtility.lvlib: 2012_FormatSystem.vi
ConfigUtility.lvlib: ReImageTarget.vi
ConfigUtility.lvlib: Dialog.vi"

I uninstalled all of my NI software from last year, and installed all of the new software for this year including all three updates in the correct order.

My adapter settings are as follows:
Wireless adapter: disabled
LAN: IPv4: IP Address: 10.20.16.6 Subnet mask: 255.255.255.0

I have the ethernet cable plugged into port 1 on the cRIO.
Safe Mode and the other switches are off.

The 2012 cRIO Imaging Tool is detecting the cRIO's MAC address, IP address (10.20.16.2), and name, but says that the current image is unknown.

What am I missing or doing wrong here?
Any help or advice would be greatly appreciated!