Jaguar VS Victor

[mikets]

This year, we are trying Jaguars and CAN bus because we are quickly running out of digital I/O channels with all the encoders (encoders can directly connect to the Jags). It sure does clean up our wiring. See my pictures on this thread (http://chiefdelphi.com/forums/showth...t=99554&page=2).
However, while making the Jags to work with the code, one of the brand new Jag is already malfunctioning. I don't know what happened. Here is the sequence of events:
- We have 4 Black Jaguars driving a mecanum wheel set.
- Flashed the latest firmware to all the Jags and the 2CAN.
- Successfully assigning IDs and running each individual motors by using the bdc-comm tool.
- We have four encoders (one for each motor), but for some reasons all the encoders are not working (could be because of the new way we connect them). We are still investigating it.
- While testing different modes of the Jags, one of them died. The status LED goes dark even though I have power to it. After replacing the dead jag and some tweaking around with the code, the robot now runs teleop fine.

Since this is a brand new Jag, is it under warranty? How would I send it back for repair?