cRIO updating to v43 Image issue

[KenBudnik]

Has anyone seen this re-imaging error message?
---------------------------------

Unable to complete operation because of unexpected error:
Error -2147220304 occurred at nisyscfg.lvlib:Restart.vi:1

Possible reason(s):

NI System Configuration: (Hex 0x800404B0) Timeout while waiting for reboot. System is offline.


Complete call chain:
nisyscfg.lvlib:Restart.vi:1
ConfigUtility.lvlib:2012_FormatSystem.vi
ConfigUtility.lvlib:ReImageTarget.vi
ConfigUtility.lvlibialog.vi

---------------------
The imaging tool version is 2011.11.18
The image is FRC_2012_v43.zip

When opening the re-imaging tool for the first time, it correctly identified the cRIO and its' current configuration... so appears to work somewhat and there doesn't seem to be an IP communication issue.

When attempting to re-image normally, the progress box indicates it has made connection, checked the dip switch settings, and was reformating. Then the error.

Tried to reformat in safe mode. Correctly indicated that a reformat was necessary. Ended up waiting 15-20 minutes because the display wasn't giving any progress information. Then went back and tried in normal mode and the same error message just keeps coming up no matter what I try.

Not sure what to try next. Frustrating.

[Mark McLeod]

Originally Posted by KenBudnik

Not sure what to try next. Frustrating.

That sounds like when comm gets dropped at the point of the changing of the cRIO IP address.

• Disable ALL unused PC network connections, leaving only the Ethernet port active.
• Set the Ethernet port to your 10.xx.yy.5
• Connect the PC Ethernet port to the robot bridge (or any network switch really)
• Connect the cRIO to the network switch as well
• Attempt to Image the cRIO

P.S. If you have network connection issues, some general recommendations:

• Turn off PC firewall
• Turn off anti-virus
• Turn off all network ports, except for the one you're using for the cRIO
• Check IP addresses all along the line
• Look to see what all the cRIO status lights are doing, particularly Status, Power, & FPGA
• Look at the Ethernet connection status lights all along the line: PC port, switch ports, cRIO port

[279 EMPIE]

Where is the imaging tool located?

Was it supposed to download with the USB or is it on wind river?

[Mark McLeod]

Originally Posted by 279 EMPIE

Where is the imaging tool located?

Was it supposed to download with the USB or is it on wind river?

In the Utilities Update: http://joule.ni.com/nidu/cds/view/p/id/2262

Check the bottom of the KOP Website to see if you missed other necessary Updates.

[jwakeman]

Originally Posted by KenBudnik

Has anyone seen this re-imaging error message?
---------------------------------

Unable to complete operation because of unexpected error:
Error -2147220304 occurred at nisyscfg.lvlib:Restart.vi:1

Possible reason(s):

NI System Configuration: (Hex 0x800404B0) Timeout while waiting for reboot. System is offline.


Complete call chain:
nisyscfg.lvlib:Restart.vi:1
ConfigUtility.lvlib:2012_FormatSystem.vi
ConfigUtility.lvlib:ReImageTarget.vi
ConfigUtility.lvlibialog.vi

---------------------
The imaging tool version is 2011.11.18
The image is FRC_2012_v43.zip

When opening the re-imaging tool for the first time, it correctly identified the cRIO and its' current configuration... so appears to work somewhat and there doesn't seem to be an IP communication issue.

When attempting to re-image normally, the progress box indicates it has made connection, checked the dip switch settings, and was reformating. Then the error.

Tried to reformat in safe mode. Correctly indicated that a reformat was necessary. Ended up waiting 15-20 minutes because the display wasn't giving any progress information. Then went back and tried in normal mode and the same error message just keeps coming up no matter what I try.

Not sure what to try next. Frustrating.

I want to second this post. This is EXACTLY what I saw today when trying to update 8 slot cRIO from 2011 with the v43 image. The only difference being I also got this error when trying the safemode imaging. I did try disabling the wireless radio on my laptop as some have suggested. I was able to recover the cRIO by using the 2011 imaging tool and v28 of the firmware. A couple of times I bricked it with the 2012 imaging tool and v43 and recovered with 2011 tool and v28. One other possible clue is that when the 2012 image fails I get the following sequence on cRIO status light. amber blink blink, 1 second pause, amber blink blink, etc. I am confident I installed all the labview software on my laptop correctly. USB stick, the three updates (lv, then utilities, then ds), then windriver. I tried many many times, safemode, rebooting everything...at this point i am pretty sure its not going to work.

[Mark McLeod]

Have you tried imaging from a different PC?

[jwakeman]

That's where i left off today, installing all the labview stuff on another pc. I will try it tomorrow night.

[jwakeman]

Originally Posted by jwakeman

That's where i left off today, installing all the labview stuff on another pc. I will try it tomorrow night.

I used another PC and everything went through fine. It probably was firewall settings on the first PC.

[Paul Manns]

We wound up with an "unknown" image after trying to upgrade from the Beta image to v43. It kept claiming that the boot timed out.

We resolved the imaging problen by turning on the safe mode switch (8 slot version) and reimaging. The dialog box said in effect that the safe mode switch is on and to recover from a corrupted image, select the "FORMAT" button in the dialog box. After formatting, the dialog box said to turn off the safe mode switch and reformat. We reformatted to v43 and it unbricked!

[279 EMPIE]

My teams cRIO is now re imaged and it successfully worked the first time.

[AlDee]

We're having a similar problem only a slightly different error message. After formatting, neither tool can see the cRIO. We've tried safe mode, reformatting, etc. but nothing. We've duplicated the error on a second cRIO. I'm going to try some of the suggestions here, like switching laptops, going through the bridge, etc. Any other suggestions would be greatly appreciated.

Unable to complete operation because of unexpected error:
Error -2147220304 occurred at nisyscfg.lvlib:Format.vi:1

Possible reason(s):

NI System Configuration: (Hex 0x80040491) System failed to reboot after hard drive format.


Complete call chain:
nisyscfg.lvlib:Restart.vi:1
ConfigUtility.lvlib:2012_FormatSystem.vi
ConfigUtility.lvlib:ReImageTarget.vi
ConfigUtility.lvlibialog.vi

[Mark McLeod]

That message looks like a network switch intermediary is needed between your PC and the cRIO.

[billbo911]

We solved our issue with imaging the cRio II by simple installing the FRC "Tools" from the thumbdrive, something we had neglected to do because they were listed in the full install.

So, here is what we needed to get 'er done:

Fresh install of the 2012 FRC LabView from the thumb-drive,
FRC utilities from the NI website,
LabView update 4.00 from the NI website,
FRC tools from the thumb-drive.

After that, it was smooth as butta.

[Alan Anderson]

Originally Posted by jwakeman

I did try disabling the wireless radio on my laptop as some have suggested.

When you say "disabling the wireless radio", what did you actually do? Just turning off the WiFi doesn't help. The way I suggest is to right-click on the relevant icon on the Network Connection control panel and select Disable from the popup menu.