We have downloaded the program 3 times and it will not come up. we do not know what to do and we have checked the FIRST site. We do not know what to do next...
Be sure to download the language specific update for the image to come up. All of the updates can be found here, but you only need the one that you are programming in (Java, C++ or LabVIEW). Hope this helps.
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I'm right 90% of the time, so why worry about the other 3%?