CAN troubles with Black Jaguars

[jwakeman]

I think we may have experienced this problem as well. I bought off the shelf cables because I suspected my home made cables. We still had the problem with the new cables until I reached down and wiggled one and all of a sudden all were online! The problem was intermittent after that (some days I had all online, some days only the first in the chain). One of the benefits of CAN (opposed to PWM) is supposed to be the locking connectors. What can we do to get the manufacturer to take a serious look at this?