Help! RobotDrive Error in all 3 languages

[bdbayes]

We are actually planning to use a 2WD with 4 motors. After further inspection of the National Instruments documentation of the Jaguars, we discovered that to go in full reverse is 0.67 and to go full forward is 2.27 which is the values we were recieveing. We are using a multimeter to test the output of the control circuit. This now leads me to believe that it is no longer a software problem and instead a firmware problem with the jaguars. Does anyone have a suggestion as to how to update the firmware on the jaguars? When I connect the jaguar to the computer, it just reads 0 for everything, but it says that it is connected.

Thank you to everyone who has contributed towards helping us find a solution to this problem.