Terrible Volunteer Experience

[RobotsVsKittens]

Originally Posted by animenerdjohn

They could have changed her position in a heartbeat to a station where she might cause less trouble, or be a bit more relaxed. But they didn't. She was in the same spot all weekend.

"They should suffer the consequences of their actions" - in regard to your "she shouldn't feel humiliated" stance. It sort of works both ways

What got me is a head volunteer shook my hand and told me "thank you" when I told him I had just had an interaction with the rudest volunteer I had ever met. He obviously knew about the problem. But the fact that the aggression and un-GP of the situation escalated...this shows that the way FIRST handled the problem didn't work.

To reassign someone 'in a heartbeat' based on a few or several complaints is not a good way to run an operation which relies heavily on volunteers. You are coming off as someone who wasn't happy that the volunteer wasn't immediately punished for offending you. Part of gracious professionalism is respecting that there are processes in place to deal with these issues. There are even opportunities to deal with processes you don't think work they way they should.

It looks like you've only replied to those for whom you can write an argument, "but that wasn't my point" or "nothing was done", and anyone else who has made a good point, in general, or specifically about how things work, you have ignored them and not bothered to write anything such as, "Ah good point. This doesn't solve the issue, but you have some points". In my experience, this is indicative of someone who is more concerned about their ego being bruised rather than that they have a genuine concern that someone else might experience the same problem. You haven't shown the slightest interest in how the process works after competition, even though you have been told several times now, by different people, that the complaint was very likely noted and something may be done about it later on.