FIRST is really looking into the Einstein problems

[Peter Matteson]

Originally Posted by Jon Stratis

When we have an issue in production, my manager doesn't just want to know what happened. He wants reliable, reproducible testing AND a fix proving we identified the correct answer before he'll disseminate information to other parts of the organization. Saying you found the issue and coming back a week later and saying "just kidding" is about the worst thing an operations team can do.

We are the same way where I work. We review with a team of engineering fellows along the way to make sure we haven't gotten off track at each step during the DIVE process. (Define, Investigate, Verify, Ensure)

If you during your investigation that you don't verify the cause of the problem you can't ensure it won't reoccurr. I would want to make sure my data supported the conclusions before they were published, and preferably have a working solution.

[qzrrbz]

Originally Posted by Peter Matteson

We are the same way where I work. We review with a team of engineering fellows along the way to make sure we haven't gotten off track at each step during the DIVE process. (Define, Investigate, Verify, Ensure)

If you during your investigation that you don't verify the cause of the problem you can't ensure it won't reoccurr. I would want to make sure my data supported the conclusions before they were published, and preferably have a working solution.

If you look at this as an "academic problem", you will come to a similar conclusion. It is very much looked upon badly if you publish in "the popular press" before you do so in a refereed technical journal!

[EricVanWyk]

Earlier this week it took me a little bit too long to realize that the reason my pen wasn't writing correctly was that it was actually a screwdriver. I'm going to have to ask for a few nights of honest sleep before signing off on a report.