pic: 254 2010 Gearbox 1

[Tristan Lall]

Originally Posted by Cory

SDP is probably the worst supplier we use. For a few years we've been referring to them as (Out of) Stock Drive Products. We've had some quality issues as well. Also very expensive.

I've noticed their stock of interesting robot gears being somewhat marginal for the last few years as well. I can only applaud their efforts to reduce costs sunk into inventory if they make an equal effort to producing items on demand and shipping them quickly.

And their billing system is a nightmare. The web orders don't interface properly with the rest of the order system, so if you have a problem with one, you have to get a different department to pull it up for you.

Also, I worry about their IT resources. After all, I've been experiencing the same technical problems for years now, and despite me mentioning them repeatedly, it doesn't seem to be corrected yet. (For example, they've got billing information that has been out of date for maybe 9 years, and no matter how many times I tell them to correct it, it still comes back every time.)