FRC Blogged - FIRST Choice Issue (And Part II)

[MrBasse]

Originally Posted by Cal578

That said, I think we (the teams who are consumers of FIRST Choice) need to be careful in our complaints. I've seen many posts that are some variant of "we lost our order due to the restocking problem". That happened to me, too. But it is important to understand that we didn't actually lose an order, because we never had it. If the restocking problem had not occurred, the order would have been rejected to begin with. We only "lost" an order compared to our mistaken belief that we had an order.

But when you place an order and the order goes through, then gives you an invoice that has your full order included, and the next day you get an email that says you actually won't be receiving all the items you selected and paid shipping for... that counts as a "lost item" in my book. Again, I am frustrated, but I am not complaining. Yes I am disappointed, but also happy that things are being remedied.