Axis Camera "No image available"

[awkwardbunny]

Ok so last couple if days my partner and I have been trying to get our test bot to work and we updated everything, including the dashboard. Now, we have the pc, the crio, and the camera all connected to the router with default addresses.(10.xx.yy.11 for camera) on the 2013 dashboard, the data transfer and the fps shows but we get no image. Also, when we call the .getImage() method from the camera.getInstance(), we get an AxisCameraException with message "No Image available". This error also happened with the 2012 version, which showed the image on the dash board. Help...?