Go to Post Many students I have met will insist that nothing is better than FIRST robotics. And most people would agree that a ham sandwich is better than nothing. So does it logically follow that a ham sandwich is better than FIRST robotics? - tsaksa [more]
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  #286   Spotlight this post!  
Unread 12-01-2013, 18:57
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

We did not see this on our tested units. We will investigate and get back to you on Monday.

Thanks for bringing this to our attention.

Paul
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Unread 13-01-2013, 21:15
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

Paul, what time do you expect the effected sprockets to be back in stock? Any chance we could get them to Arizona by Tuesday or Wednesday?
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Unread 13-01-2013, 22:00
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

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Originally Posted by Saberbot View Post
Paul, what time do you expect the effected sprockets to be back in stock? Any chance we could get them to Arizona by Tuesday or Wednesday?
We will have a better idea tomorrow (Monday) morning and update here and the website accordingly.

Best,
Ricky
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Unread 14-01-2013, 16:47
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

Quote:
Originally Posted by team222badbrad View Post
We assembled the VEXpro 3 stage Ball shifters today.

This post is to alert IFI and other teams of an issue with the assembly of the 3 stage transmission only.

Both of our transmissions had this issue and it took some investigation to find the exact issue.

There is a gap between the stamped metal plate that houses the third stage bearing and the 1/2" hex standoff's. If you install the plate it will bend and cause other problems. It appears that hex molded into the transmission housing is approximately .05" too deep as the 3D model measures .25" and the actual measurement of the molded housing is .30". One fix would be to add shims between the 1/2" hex and the metal plate.
We have inspected our current inventory of plastic housings and they all have this 0.3" dimension. We have an interim solution for this problem and will be contacting the current customers who have already ordered the 3 stage ball shifter. We will be shipping a retrofit kit to all customers who have already received the shifter. All 3 stage shifters shipping starting Wednesday will already include the interim solution.

We apologize for any inconvenience this has caused.

Paul
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Unread 14-01-2013, 16:51
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

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Originally Posted by Ricky Q. View Post
We will have a better idea tomorrow (Monday) morning and update here and the website accordingly.

Best,
Ricky
So now the 24t our out of stock even though I ordered them Friday when the website listed them as in stock (I wanted 22t but figured it would be fine with 24t). I was really hoping to have a moving VEXpro chassis this week but now it doesn't like it will happen. I'm on the phone with sales but it's not looking good.
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Unread 14-01-2013, 17:41
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

All of our sprockets will be back In Stock and shipping tomorrow. We will upgrade shipping where needed to ensure teams receive their backordered sprockets on or before Friday.

We apologize for the delay and inconvenience this has caused teams.

Best,
Ricky
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Unread 14-01-2013, 17:49
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

Quote:
Originally Posted by AllenGregoryIV View Post
So now the 24t our out of stock even though I ordered them Friday when the website listed them as in stock (I wanted 22t but figured it would be fine with 24t). I was really hoping to have a moving VEXpro chassis this week but now it doesn't like it will happen. I'm on the phone with sales but it's not looking good.
Oh boy, we just placed our order...hopefully...

Quote:
Originally Posted by Ricky Q. View Post
All of our sprockets will be back In Stock and shipping tomorrow. We will upgrade shipping where needed to ensure teams receive their backordered sprockets on or before Friday.

We apologize for the delay and inconvenience this has caused teams.

Best,
Ricky
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Unread 14-01-2013, 22:03
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

Quote:
Originally Posted by AllenGregoryIV View Post
So now the 24t our out of stock even though I ordered them Friday when the website listed them as in stock (I wanted 22t but figured it would be fine with 24t). I was really hoping to have a moving VEXpro chassis this week but now it doesn't like it will happen. I'm on the phone with sales but it's not looking good.
This problem has been taken care of. VEX is awesome to work with as always. Paul called and cleared everything up and they are doing more than what was required to make it right.
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Unread 15-01-2013, 10:05
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

Quote:
Originally Posted by JVN View Post
While the traction wheels are designed to use their own tires (which, I think lots of people will be VERY happy with once they have the opportunity to play with them) you can easily attach traditional roughtop or wedgetop treads.

The method I used:
1. Assemble the wheel.
2. Cut the tread to length.
3. Hold the tread in place with a few zip ties or a belt.
4. Drill holes through the ends of the tread through the wheel rim using a small pilot bit.
5. Fasten the tread to the wheel using rivets, or self-tapping plastic screws.
6. Remove the zip-ties.

I am experimenting with some self-tapping screws that work REALLY well. While I would personally use the VEXpro traction tires, we will make sure there will be good options available for those who want to use their own tread.

-John
Can the Andy Mark alligator clips (am-0894) be used to attach the tread to the traction wheels?

http://www.andymark.com/product-p/am-0894.htm
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Unread 15-01-2013, 14:48
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

I am experiencing some super slow page load times on the site. Is this a known issue or isolated to me? I sent an e-mail to Ricky as well, but figured I would post it here. I am getting 8+ second load and update times in my cart when I change quantities, or calculate shipping, etc. Something doesn't seem right.
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Unread 15-01-2013, 18:51
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

Quote:
Originally Posted by Travis Covington View Post
I am experiencing some super slow page load times on the site. Is this a known issue or isolated to me? I sent an e-mail to Ricky as well, but figured I would post it here. I am getting 8+ second load and update times in my cart when I change quantities, or calculate shipping, etc. Something doesn't seem right.
We have been working on some issues related to this. Users should start to see improvements.

Also, today we have posted the Quick Start Guide for the VersaPlanetary gearbox and detail drawings for the VEXpro Traction, Omni and Mecanum Wheels. These documents can be found at the bottom of the related product pages.

Best,
Ricky
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Unread 16-01-2013, 22:37
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

Is anyone else having trouble adding the c-clip to the third stage on their Ball Shifters (our final stage is a 60:24, if that makes a difference)? When we place the 24-tooth gear on the shaft, the c-clip groove does not stick out as much as the instructions show. Within the next two days we will see if the same issue exists on the second shifter we ordered.

Picture here: https://www.dropbox.com/s/qxzrz2wo46...2017.40.14.jpg
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Unread 16-01-2013, 22:54
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

I am not sure I follow you. That looks like I expect it to look. Are you having a problem installing the E-clip? We have assembled several here and do not have any issues installing the e-clip.

Paul
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Unread 16-01-2013, 22:58
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

Should your mecanum wheels be really loud?

We haven't driven them yet -- we assembled one octocanum pod just to make sure everything integrated properly, and hooked the CIM up to a battery while the frame was upside-down on the floor. And it created quite a racket!

As far as we can tell it's the rollers rattling as the wheel spins. Is this normal?
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Unread 16-01-2013, 23:13
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Re: VEX Robotics Relaunches VEXpro Product Line with over 120 New & Improved Products

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Originally Posted by Paul Copioli View Post
I am not sure I follow you. That looks like I expect it to look. Are you having a problem installing the E-clip? We have assembled several here and do not have any issues installing the e-clip.

Paul
According to the assemblers, the notch for the clip was partially covered by the gear.
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