cRIO connection issue-can't deploy code

[integr8]

We are using labview to program our robot and our code looks like it works and no issues are detected when we build the code, but when we try to deploy the code the dialogue box comes up and says:

>>Initializing...
>>Calculating Dependencies...
>>Checking items for conflicts. This operation could take a while...
>>Waiting for Real-Time target (RT CompactRIO Target) to respond

At this point a new box comes up with this error:
>>Failed to connect to real time target
and gives me only one option to cancel.
When I do it says:

>>Current Operation Cancelled

I don't know what the problem is though. We've tried doing something with the network, but when we ping the ip of the cRIO it says that it's connected. We also don't believe it is a hardware issue so any help would be appreciated.