trouble setting up new cRIO

[sparks-1784]

Hi. The team bought a new cRIO (4 slot) and we are trying to set it up so that we can use it.
We've set the address and are communicating (it pings), but for some reason the modules installed (in the correct slots) are not showing up in the imaging tool.
There is a disk that comes with the cRIO - drivers disk - and the instructions on loading the drivers is a bit confusing. The 'quick reference guide' states that the drivers must be loaded, but other than the autorun file on the driver disk, there aren't any instructions.
There are other instructions that state that the drivers should be loaded through MAX, but when we look at the menus there doesn't seem to be a way to load the drivers.
I mention 'loading drivers' because I can't see any other reason that the cRIO does not see the modules. I am guessing that in order to see each module loaded in the cRIO, the cRIO needs a way to know what to look for as there are many possible configurations for this hardware.
We tried reading the modules on the 'older' 8 slot cRIO and we are able to see them using the imaging tool.
Anyway - we are stumped. Any help would be appreciated. Step by step instructions would be fantastic.