Gates free belt issues?

[Billfred]

We placed an order two weeks ago on the Gates website for two belts to finish out our drive system. As of close of business today, they have yet to arrive. I've been in contact with Gates, and they've indicated their website has had issues communicating with the third party company that fulfills the orders but that "Your parts will get delivered. There have just been some setbacks."

I know website issues happen (finding and fixing them is a significant part of my work day), and I appreciate Gates' generous offer but we're getting to crunch time here. It's about $30 at AndyMark to replace the belts we need, but I hate to cut bait.

Has anyone that requested belts from Gates directly gotten them, or at least a tracking number?