Some thoughts on rules, refs, and ranking

[Siri]

Originally Posted by alex334

We did not receive a timely reply at all. The only way my team found out about the foul was through one of the refs that knew our head mentor.

Yes, I got that, but what actually happened in the question box? Did the head ref not come over, did he refuse to explain the rule violation, or what? The solution for the ref not coming over is entirely different from not explaining the violation when asked by the student, so more clarity is appreciated. (In other words, finish the story, "my driver stood in the question box ready to politely ask the cause of the technical foul, and...")