A quick Update.
The Bag was not in the bag. It was pulled with the shooter after NC. I have it in hand and will be sending it out Monday. Since I didn't get a reply on this thread, I did a quick search and found the RMA information for Vex. I am linking it below. Those who want to help Vex solve this problem might find it useful.
http://content.vexrobotics.com/docs/...A_Form0711.pdf
Would it be helpful if I tagged the two motors with the observed defects (they are different) or should I just throw them in a box and ship them?