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we got a Dell last week. My dad ordered it in December, and there was some kind of compatability issue with the 200gig HD and some other part that Dell needed to resolve before shipping, so it wasnt even shipped until January 17th It arrived the 22nd, and worked perfectly. The first Dell that we bought 5 years ago was very very good. it came not working all the time, and no questions asked, they shipped it back to them overnight, gave us a BRAND SPANKING NEW computer, and shipped that overnight or second day air (I don't remember) I have had nothing but pleasant experiences with Dell. They do have the best customer service of any manufacturer, which is why so many people continue to buy from them. If they didnt have such good service, noone would pay their prices, since you can get the same thing for much less.
Cory
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2001-2004: Team 100
2006-Present: Team 254
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