2013 Lessons Learned: The Positive

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Originally Posted by Tubatroopa

Did you let them know? I know the customer service at AndyMark is very nice and will try their hardest to make the customer happy.

Oh, their customer service was great, and had they not been we probably would not have fielded a functioning robot. But, that said, about half of the hardware we purchased from them this year, from gearboxes to shaft collars (which we should have purchased from McMaster, yes, we know) to wheels, was defective.