New computer - Blue Screen Of Death! HELP PLEASE

[Ether]

Originally Posted by Team3763 Adam

I believe we only have one memory card, but I don't know how to check

Use your digital camera to take a picture of the Memtest86 screen, and post the picture in this thread. Make sure to use the macro setting on the camera.

[Team3763 Adam]

Alright, I'll do so when I get home today after school. On Memtest I remember it had 16gb of useable ram and 15GB remaining unscanned.

[Ether]

Originally Posted by Team3763 Adam

Alright, I'll do so when I get home today after school. On Memtest I remember it had 16gb of useable ram and 15GB remaining unscanned.

If you let it run overnight, I doubt it only scanned 1GB. It had probably already completed one or more passes.

Too bad you didn't record the info on the screen.

[Team3763 Adam]

Oh no, I was referring to the screenshot you posted. The Cached was 16GB and the RsvdMem was 15GB. I'm letting it run again, and I'll post pictures later in the day

[Jon Stratis]

This thread makes me a bit nostalgic... I haven't seen a BSOD since I switch to Mac 6 years ago! In fact, aside from system updates that require it, my laptop hasn't been restarted or turned off in 6 years...

Anyways, ALL MY BSOD's were on XP or earlier, so take this with a grain of salt... Windows does (or used to, at least) keep an alert log that'll tell you why it crashed. You may need to do some googling to find it though... I've never looked for it in Win 7 or 8. After that, google the errors you see in the log and see what they're related to. That'll help identify what caused the issue. Of course, Ether's testing methodology is a great one for inspecting each part of the computer separately... Knowing where the error is might help you narrow it down.

[Team3763 Adam]

It never did this until Norton ran out and since the expiration I hadn't installed anything new. System restore only goes back to June 3rd, when the blue screen started. What would be a last resort to attempt to fix the blue screening.

[Team3763 Adam]

Severely bad news.

Pass two, test 7 about 85% and 81% test - 47,000 ERRORS.

On my motherboard there's a reset button "designed" to fix memory errors. Going to take apart the CPU and push that button now.

[Ether]

Originally Posted by Team3763 Adam

On my motherboard there's a reset button "designed" to fix memory errors. Going to take apart the CPU and push that button now.

Never heard of such a thing. What kind of computer is this?

You said this morning (post# 19) that you would take and post pictures of the Memtest86+ screen.

[Team3763 Adam]

EDIT:: fixed the problems with the graphics card not responding. I am going to take pictures and email myself then post them here!

[Ether]

Originally Posted by Team3763 Adam

I would post pictures but I can't get the screen to turn on now

Just post the pics you took earlier today when you re-started the test.

Originally Posted by Team3763 Adam

I can't get the screen to turn on now... I have a red CPU light on that indicates an error. The CPU won't POST.

Is this after you opened it up and pushed the "reset" button that's supposed to "fix" the memory?

Does the machine beep at you when you power it up? If so, the beeping is a code that's trying to tell you what's wrong.

[Team3763 Adam]

I fixed the startup problem and I'm now waiting for the pictures to email to myself from my phone to upload here.

[protoserge]

Most likely the "reset" button is for BIOS reset. This is common on enthusiast motherboards where the user may tweak settings for RAM and CPU.

Is this a custom build? Please outline your system specs in more detail.

You may have a bad memory chip. I'd suggest removing the RAM stick in slot 1 and re-running the test. If it completes without errors, then stick 1 is bad.

[Team3763 Adam]

[Team3763 Adam]

[Team3763 Adam]

Originally Posted by stinglikeabee

Most likely the "reset" button is for BIOS reset. This is common on enthusiast motherboards where the user may tweak settings for RAM and CPU.

Is this a custom build? Please outline your system specs in more detail.

You may have a bad memory chip. I'd suggest removing the RAM stick in slot 1 and re-running the test. If it completes without errors, then stick 1 is bad.

Windows 7 x64
500GB HDD
AMD GIGABYTE RADEON 7870 GFX Card
ASUS Sabertooth 990 FX MB
32GB (4x8GB) Corsair Vengeance RAM sticks (x4 of them)

I called ASUS support and they said the RAM sticks weren't listed as a compatible RAM stick. I also posted above images of MemTest86+