BDC-COM reports "Unable to contact boot loader" when trying to update firmware

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BDC-COM reports "Unable to contact boot loader" when trying to update firmware

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#11

27-08-2013, 17:52

DavisDad

MechE

AKA: Craig Rochester

FTC #8470 (Team Technado)

Team Role: Mentor

Join Date: Jan 2012

Rookie Year: 2012

Location: Boston

Posts: 317

Re: BDC-COM reports "Unable to contact boot loader" when trying to update firmware

We were updating a VEX Black Jag firmware with bdc-com and PC crashed. The Jag LED was dead. We researched this a tried all suggestions to restore communication. Contacted VEX and determined we needed to send back to VEX to fix. We sent the "bricked" unit back w/ RMA and the repaired unit was quickly returned. The only cost was shipping to VEX.

Two thumbs up for their customer support.

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