Is there something difficult about STIMS registration?

[MechEng83]

The problem with STIMS registration is there are way too many points of failure. Not all these are STIMS issues specifically, but they do add up to a mountain of frustration.

Here's my (not comprehensive) list of issues I have had to resolve with students/parents this year alone:

1. Students "didn't know" they had to do it.
2. Hard to find the link on FIRST's website.
3. Veteran students don't/can't remember their previous year's login.
4. Student clicks the box that says "I want to use paper forms."
5. Student enters bad/incorrect email for parent.
6. Parent loses/never gets confirmation email.
7. Veteran parents don't/can't remember their previous year's login.
8. Parent "completes" the student registration, but doesn't see the consent form.

Extra Credit Rant: Parent expects me to fix all their problems because they can't read simple written instructions, follow online video tutorials, or bother to TRY to fix their problem...