Reimaging the cRIO - Help!

[kelsey.m]

Hi,
We're having issues reimaging the cRIO. Thanks in advance for any input and help!

We're a rookie team from the UAE and trying to get a jumpstart on the upcoming season. Our mentoring team, LiveWire FRC 3562, was gracious enough to provide us with a copy of LabVIEW and we've been able to install it. We have the sample code ready for download.

-Initially (a few months past) we were able to image the cRIO.
- All the updates are installed, we've checked that repeatedly, and reinstalled all of them, in the correct sequence, just in case.
- The Driver Station confirms we have communication with the cRIO! This is exciting! There were cheers.
- But, the robot does not respond to joystick movement at all.
- A series of error messages appear in the Driver Station and searching them on various threads suggests we need to reimage the cRIO.
- However, when we attempt to use the FRC cRIO Imaging Tool, an error message pops up stating "No cRIO images found. Expected here: long path ending in /FRC Images"
- The path exists, the FRC Images folder exists and it has a couple of folders in it...

Questions, anyone have this same problem last season? Can anyone point us in the right direction? If anyone has recently imaged their cRIO, can you look at the content of your FRC Images folder and tell us the contents? Or maybe zip and email the contents if that would even work? Any other thoughts/approaches ? We don't have the LabVIEW disk so we can't reinstall LabVIEW but I don't think thats the problem...