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 Think Tolerant. - petek [more] |
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| Think Tolerant. - petek [more] |
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#1
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Re: [FTC]: TETRIX DC Motors
We have 2 failed gearboxes out of 4 motors purchased from Lego Ed in 2013. Ken, can you supply us with a Link or some idea how this replacement will take place.
Thanks, Stan Team 7998 RoboFalcons 
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#2
11-12-2013, 16:55
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Re: [FTC]: TETRIX DC Motors
You can contact customer service at 800-362-4308 and they will be able to assist you in replacing the gear box on the bad motors if you need it right away. Otherwise we will automatically be sending out new gear boxes to all customers that have received the motor with a plastic gear.
Regards, Tony Allen
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#3
23-01-2014, 17:09
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Re: [FTC]: TETRIX DC Motors
I just wanted to update that part number 739023 also released for the 2013 season has the plastic gears, at this point we have a total of 6, with 3 which have had the plastic gears break on the portion where the small plastic gear meets the larger metal gear. The small plastic teeth which have broken then get between the large metal gear and the gearbox housing causing the shaft to stop.
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