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Unread 11-12-2013, 16:55
Tony_Allen Tony_Allen is offline
TETRIX Product Manager
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Re: [FTC]: TETRIX DC Motors

You can contact customer service at 800-362-4308 and they will be able to assist you in replacing the gear box on the bad motors if you need it right away. Otherwise we will automatically be sending out new gear boxes to all customers that have received the motor with a plastic gear.

Regards,
Tony Allen
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Unread 23-01-2014, 17:09
RobJLHollis RobJLHollis is offline
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Re: [FTC]: TETRIX DC Motors

I just wanted to update that part number 739023 also released for the 2013 season has the plastic gears, at this point we have a total of 6, with 3 which have had the plastic gears break on the portion where the small plastic gear meets the larger metal gear. The small plastic teeth which have broken then get between the large metal gear and the gearbox housing causing the shaft to stop.
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