Back for more..VEXpro 2014 Product Unveiling

[Paul Copioli]

Originally Posted by Kevin Kolodziej

The website now says WCP items will be shipping the week of the 20th, whereas the date that had been advertised was today, the 15th. Is the 20th for new orders at this point or for all orders? Simply: have all orders containing WCP items been delayed?

Kevin,

All of the WCP gearboxes, Versachassis hex axle and Versablocks are shipping the week of 1/20. No one has received these items. However, the entire order is not held up. All products ship when available so if you had other items on the order and they were in stock they would ship immediately.

The Versatube (1x1 and 1x2) products shipped to all customers whose orders were placed January 8 or earlier. We sold about 2x what we thought we would sell of these products, but the remaining items are due to arrive either Friday or Monday morning and we will ship them out immediately. Currently, all remaining customer demand for the tubing will be fulfilled when the remaining items arrive.

With regards to the WCP gearboxes and other products delayed, the supplier found a quality issue common to all gearbox plates that needed to be fixed immediately. WCP and VEX currently have an engineer sitting at the manufacturing facility approving each part that comes out of manufacturing. We are shipping items daily and I am confident all the remaining WCP back ordered items will ship in time before next weekend. We at VEX and WCP believe that quality overruled schedule and made this judgment call. In the end, the customers who purchase the WCP gearboxes will be much happier with our decision even though they did not receive the product in the time frame any one of us would have preferred.

I guarantee you everyone at VEX, especially me, will learn from this and make sure all new items are in stock prior to kickoff.

I sincerely apologize for this delay. If you require more detailed assistance or want to change your order based on this new information, please contact vex customer service at sales<at>vexrobotics.com or 903-453-0802.

Paul