VEXPro Out of Stock

[Paul Copioli]

Originally Posted by DampRobot

I just happened to be in the "machining house" while these guys were being broached. WCP and vex are really coming through to get orders out to customers.

Well, I didn't really know if RC wanted everyone to know that WCP was doing the broaching, but I guess that doesn't matter now.

[geomapguy]

So is each hex hub going to have the same bolt pattern relevant to the hex or will they differ from hub to hub

[Paul Copioli]

Originally Posted by geomapguy

So is each hex hub going to have the same bolt pattern relevant to the hex or will they differ from hub to hub

Let me try to be more clear. The bolt pattern and the Versakey pattern will remain perfectly oriented to each other. The hex will not be timed to either of the other two features.

[Mr.Paulson]

Well, I have been following in CD for a few years now while mentoring my second team in five years. I have enjoyed reading many posts and have left it at that, until now. For my first post, I want to take the time to thank Paul and all of the staff at Vex and IFI for being OUTSTANDING AT CUSTOMER SERVICE. My parts were back ordered and after calling in to see if they were still going to be coming for the build season, they not only assured me they would be here, but they would provide upgraded overnight shipping to get the parts to us as soon as possible.

Thank you to Paul and all of your staff for all of your dedication to this program and the teams involved. It is greatly appreciated and I know our team will continue to use parts from Vex due to a quality product as well as customer service.

I apologize this is not necessarily on topic but figured it would be the best place to post as it is seen by the proper people.

Good luck to everyone on the rest of your build season.

[ksafin]

Paul -

As usual, thanks for the great work you and the VexPro team are putting in. Looking forward to getting our WCD gearboxes this week and getting a drivetrain rolling - i'll send you some sexy versachassis pictures

But additionally, are VersaBlocks and VersaChassis Hex shafts shipping this week with gearboxes as well, or no?

[jsasaki]

I just wish school PO's had the same priority as regular online purchases. I understand that faxes have to be sent and orders have to be approved but purchasing a bunch of items on kickoff day and not recieving it till today is hard on teams who are building based on almost all COTS parts. Today, we had to take items like 1/2 inch hex shaft and sprockets out of our cart so that our shipment wouldn't be held up a week before being sent. Hopefully, these are things that can be fixed in the future.

[Paul Copioli]

Originally Posted by jsasaki

I just wish school PO's had the same priority as regular online purchases. I understand that faxes have to be sent and orders have to be approved but purchasing a bunch of items on kickoff day and not recieving it till today is hard on teams who are building based on almost all COTS parts. Today, we had to take items like 1/2 inch hex shaft and sprockets out of our cart so that our shipment wouldn't be held up a week before being sent. Hopefully, these are things that can be fixed in the future.

Jun,

I understand your frustration and this will be fixed for next season, I can promise you. For any specific issues, please do not hesitate to contact our customer service department via e-mail or phone.

Paul

[geomapguy]

Paul,

We received our order yesterday but it didn't have our versahubs. On our VEXPro account, it said that they shipped with the original shipment? Is there any reason that it would have said this when in reality we weren't getting our hubs???

Other than that, everything else in our order was fantastic!

[BrendanB]

Originally Posted by geomapguy

Paul,

We received our order yesterday but it didn't have our versahubs. On our VEXPro account, it said that they shipped with the original shipment? Is there any reason that it would have said this when in reality we weren't getting our hubs???

Other than that, everything else in our order was fantastic!

You should call VexPro directly to talk to someone about your order status.

[Travis Hoffman]

Originally Posted by Paul Copioli

Well, I didn't really know if RC wanted everyone to know that WCP was doing the broaching, but I guess that doesn't matter now.

As long as this doesn't detract from RC getting me the four WCP DS gearboxes I inexplicably ordered from the distributor furthest away from my location, before this weekend, I don't mind him helping out!

I'd also love for the gearbox assembly documentation to appear online before the weekend.

[FrankJ]

We received our order yesterday but it didn't have our versahubs. On our VEXPro account, it said that they shipped with the original shipment? Is there any reason that it would have said this when in reality we weren't getting our hubs???

In your box would a packing of what was shipped in the shipment & a list of items on back order (if any) Your online Vexpro account doesn't show that. You can also call/email them.