VEXPro Out of Stock

[camtunkpa]

I've not to posted in this thread as I don't want to people to look down upon myself or the team I mentor, but we are quite frankly stuck and very frustrated at this point.

We were happy Vexpro customers last season despite a couple minor quality issues. When we saw the new releases this year we decided to go all in. We bought the versa chassis and plates, the three 3 cim ball shifters ....the whole 9 yards on 12/12/13.

While we received a majority of the items ordered, we are missing some very crucial parts. These parts were marked as ships before kickoff when the order was placed. We are waiting for 217-3210 3/8" hex broached 30 tooth gears and 217-3288 short shifter shaft assembly.

There are other parts we knew we had to wait to receive such as the 217-3432 versablocks and the 217-3437 axle shafts but even these parts were originally marked ships 1/15. We figured we could count on Vex to ship on that date and we knew at the time of ordering it wouldn't affect our build season as long as the ship date was kept. Our bad I guess?

We tend to be pretty forgiving and patient about orders. We didn't get upset when none of our order shipped before kickoff. We didn't even inquire about our backordered items until 1/16. When we inquired about our back ordered parts we received an email telling us that "We will have these parts in by Monday at the latest and I have bumped your shipping up to next day air to get them to you asap." So good we have an idea when our parts are going to be here...Monday comes and goes no tracking information. Tuesday we emailed vex again...no response. Today we called vex and were told we will have our parts by end of day Friday. We are now yet another week behind and are running out of things to do before we get our backordered parts. Worse yet there is not even a tracking number to say we will have our parts by end of day Friday.

We are at the point that we need to make the decision to stick with vex or go with other products that we know know we can receive in a timely manor or manufacture with our limited machining resources. Although we are a veteran team, our budget is very tight. We have spent a huge chunk of our budget on Vexpro and are seriously starting to doubt our decision. At this point in the game we could have custom built our own ball shifting transmissions and still kept on track.

While I know predicting a big rush on orders is both a difficult and dangerous task for companies, the biggest complaint I have is not receiving items that were marked as in stock or ships before kickoff when we placed our order 12/12/13. I'm still very concerned because items just keep getting further and further delayed and we have been told several different things about when the orders will ship and so fourth. I recall some other company being dragged through the mud around 2007 about not meeting supply requirements or 2011 about case shorts in their motors and not getting back to customers with accurate shipping information. We expect better out of Vexpro!

This just in:
"We are committed to shipping all back orders, with the exception of P/N 217-3414 & 217-3416 (being held by customs) before the weekend"
We surely hope this is the final statement about our order with the addition of so that your team will have them by this weekend!