VEXPro Out of Stock

[DampRobot]

Apparently our order hasn't left the shipping facility yet, unlike the other WCP orders that got transfered to VP. Sigh... maybe tomorrow's the day...

I too am really growing tired of this delaying and lack of adequate communications. When teams order things that are supposed to be in stock, and order before the time the distributor specifies by the latest time to ship, distributors should have the parts in the mail by the next day. If there are delays, teams deserve to be notified immediately, especially because they've already paid their money. Teams also deserve reasonable, non-nebulous dates for when they really can expect their parts. I can remember several times when we were told parts were getting received by the distributor and shipped to us by a certain date... but when that date arrived, the parts didn't.

I'm also quite dissatisfied at VEX's decision to prioritize teams that ordered directly from them over their distributors. We were told before the season started that ordering from our closest distributor would result in parts getting to us faster and cost less in shipping. Instead, we had to wait while incomplete shipments of parts were sent to our distributor, then packaged, then sent to us. If the distributors (and the teams that ordered from them) take a back seat to the teams that order directly from VEX, please tell us so. We'll gladly pay a bit extra in shipping in order to get the parts directly from Vex Pro.

I can understand that shipping from China is slow, and parts go out of stock when a lot of teams want them. That isn't what I see as the failure here. I'm annoyed that when VEX encountered delays, teams weren't properly informed. If the information we were getting had been correct, we'd have been driving our practice bot for weeks.

Up until around the 2012 season, BaneBots was known as the company which always ran out of stock and never shipped as fast as you wanted them to. I hope Vex Pro will not be the next company to take on this reputation.