VEXPro 2014 Product Initial Impressions

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1296 ordered lots of stuff from VexPro this year and, like others, a few parts were late arriving. But I dealt with the VP staff personally (since I pick the stuff up on the way home from work) and found them very professional and eager to make up for anything they could. We got varying reasons for the delays but all seemed logical to me - indeed they have all happened to me. And I normally deal with huge suppliers, not a niche market like FIRST. When something delayed my "builds" I had to explain it to an Admiral (I made a big piece of the navigation systems on our carriers). Generally speaking my customers were understanding as long as I made it up somehow. The point is that this happens in the "real world". There are lessons to be learned. I have found that politely but firmly pressing my suppliers and working out realistic resolutions that benefit all parties is a good way to go.

I did NOT find the pricing "devious" in any way. On the contrary I liked the "configuration" approach on the VP web site. It made perfect sense to me.

Nothing we bought from VexPro, this year or last, has ever failed. We used ball-shifters, versa planetaries, motors, shafts, bearings and many pneumatic COTS items both last year and this year.