Encoder Trouble

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We use Java and have Grayhill 63R encoders that do not work. We have checked the wiring and it is fine. The a and b signals are taking up 2 different channels, it has power and ground, and the wires are not broken. The constructor is :
driveLeftEncoder = new Encoder(3, 4, false, EncodingType.k4X);
We also remembered to start and reset it. When printing the values, the encoder always returns 0 for the get() method, .25 for the getDistance() method, 1 for getRaw(),and true or false at random for getDirection(). Unless we stop then start it, the rate is 0, and when we do it is a random value. Also without stopping and starting it, it always returns true for getStopped(). We are utterly confused as to what is wrong and would appreciate any help.