Smart Dashboard

[Stuart Hunt]

Hi,
We are a rookie team this year (2014) with a brand new cRIO. We are having troubles connecting it to the smart dashboard though.
We can download code wirelessly to the robot just fine, we can connect to it via the dashboard application, and the smart dashboard application can even connect to the camera, but the smart dashboard cannot connect to the robot itself. I was told that it was a common problem and that I should just call National Instruments to get it fixed, but they claimed they had never heard of the smart dashboard application before.
Any ideas how I fix this?