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MakerBot Support Problems
I have been having repeated issues with responsiveness by MakerBot's service. We purchased the year-long MakerCare service program in October hoping it would help, but I still wait for weeks for responses to emails, finally resorting to an angry phone call - where they become apologetic - before going back to non responsive.
Whenever I search the internet for customer service problems, I am met with a wealth of information raving about the MakerBot Customer Service, so I have to think there is something special about our account or our case.
My current issue has been going on since August - now I'm worried about the unit being functional for build season.
Has anyone else experienced anything like this at all?
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2012 Palmetto Regional Winners (Thanks 2059, 2815, and 287).
2012 Newton 14th Seed
2013 Chesapeake Regional Imagery Award Winners
2014 North Carolina Regional Imagery Award Winners
2014 Greater DC Regional Team Spirit Award Winners
2015 North Carolina Regional Finalists (Thanks 3971 and 587)
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Or you can always say "we programmed it that way." - probizzle [more] 
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