MakerBot Support Problems

[Andrew Schreiber]

Originally Posted by Qbot2640

I have been having repeated issues with responsiveness by MakerBot's service. We purchased the year-long MakerCare service program in October hoping it would help, but I still wait for weeks for responses to emails, finally resorting to an angry phone call - where they become apologetic - before going back to non responsive.

Whenever I search the internet for customer service problems, I am met with a wealth of information raving about the MakerBot Customer Service, so I have to think there is something special about our account or our case.

My current issue has been going on since August - now I'm worried about the unit being functional for build season.

Has anyone else experienced anything like this at all?

I have had nothing but positive interactions with them. But that was over a year ago. I've heard folks at work complaining about bad interactions (we have multiple Replicators and a Z18 in our lab here).