You can't break it, they said. Try, they said.

[crake]

Originally Posted by KeeganP

So tonight we called back and they gave us a whole new case number, said the old one had expired because 24 hours had passed (what? a week I get, but 24 hours? c'mon...). Anyway, they then tried to transfer us to tech support but then said they had actually just closed (an hour early...) and so we tried calling back but they wouldn't push us through.

I'll look into the issuing of new SR numbers - they should NOT be "expiring" like that. Also the early closure - were you taking into account Central time? If so, and you in fact couldn't get through during support hours let me know and I'll follow up with the support team.