Not seeing MS Webcam images in default dashboard

[adamdb]

We seem to have everything set up correctly and communications seem fine, but we are not seeing images from the MS Webcam on the Default dashboard. I select "Camera HW" (Camera SW also doesn't work) and click the green right arrow button and the counters change showing the frames per second, but we don't actually see an image in that big box on the left. We have tried both USB ports on the roboRIO, but no images.

Ideas? Other data I need to provide before you can tell me what simple thing we are doing wrong?

Thanks