Cubify Ekocycle 3d printer problems

[RccCookie]

Team 3140 here. Just wondering if anyone else has run into problems with their Ekocycle printers. Currently ours isn't recognizing the red filament, and if we switch sides it still won't work, so it is definitely the filament. Hopefully you wonderful people out there will find something out. Thanks all!

[Qbot2640]

We had a problem with the red cartridge too. They sent me a procedure to force it to extrude...worked once and stopped. They are replacing the cartridge.

[2130driven]

Originally Posted by RccCookie

Team 3140 here. Just wondering if anyone else has run into problems with their Ekocycle printers. Currently ours isn't recognizing the red filament, and if we switch sides it still won't work, so it is definitely the filament. Hopefully you wonderful people out there will find something out. Thanks all!

The 3-d printer is probably in need of possibly a new sensor. Our team's printer works great with the red filament and we have no problems running it.

[2130driven]

Originally Posted by 2130driven

The 3-d printer is probably in need of possibly a new sensor. Our team's printer works great with the red filament and we have no problems running it.

[Codster39221924]

Hi Team 2130 had problems with our 3d printer we tried printing the dinosaur skull and it didn't work well. I was wondering if any of u teams out there have ran into the same problem. Thanks.

[glennword]

Originally Posted by Qbot2640

We had a problem with the red cartridge too. They sent me a procedure to force it to extrude...worked once and stopped. They are replacing the cartridge.

Could you post the procedure they sent you? we are having the same problem with ours, and I would really appreciate any help/ideas from the community.

[Qbot2640]

Originally Posted by glennword

Could you post the procedure they sent you? we are having the same problem with ours, and I would really appreciate any help/ideas from the community.

It is a Word Document - and I have no idea how to upload a word document to CD, so I put it on our website, and here's the link:

http://hotbotz2640.org/index_files/U...Cartridge.docx

[nhobs1999]

Team 3140 back again. We did end up shipping back our red filament but now a new problem arises: the Cubify software crashes on our computer.
The strangest thing is that this computer has a fresh install of Windows 7, so everything should (presumably) be working. The only thing I can think of is that it might be outdated hardware, as it was upgraded from Windows XP... If anyone else know how to fix it, or you have run into this yourself, PLEASE HELP!!! Once again, thanks all in advance.

[mama_tree]

3168 is having problems getting the printer to read our files. We have to use the jump drive instead of WiFi due to the way our school system has set up the wireless network. Every step has been followed, we were SO excited and then nope- It recognizes the cubify file but then gives an error.

Has anyone had this problem?

[Qbot2640]

Originally Posted by nhobs1999

Team 3140 back again. We did end up shipping back our red filament but now a new problem arises: the Cubify software crashes on our computer.
The strangest thing is that this computer has a fresh install of Windows 7, so everything should (presumably) be working. The only thing I can think of is that it might be outdated hardware, as it was upgraded from Windows XP... If anyone else know how to fix it, or you have run into this yourself, PLEASE HELP!!! Once again, thanks all in advance.

Exact same problem...haven't figured it out yet, but I noticed there is a new version of the software - version 19? - and will try that today. We've been drawing items on one computer, then moving them to another to print.

[goofy173]

Just installed ours and it downloaded a new firmware.

If your software crashes uninstall it and get a fresh copy from the website and reinstall it.

Our install file on the included flash drive crashed so I had to get it off the website. I've never seen so much problems to find the software. Their website is the worst.

[tbarban]

We're having the same issue although with the white filament. It recognizes that it's there and a full cartridge although when printing with it doesn't want to print.

[FIRST5459]

Hey all,
Team 5459 here. We have gotten a T22 temperature error that loops when we try to continue with printing. After much research, there are still no results as to how to fix such a problem. Has anyone else experienced/ fixed this problem and how because until then, or prints are backed up. Thanks,
Team 5459

[ksanger]

We've had our printer out for the past week. I have two Win7 pcs that crash when attempting to print stl parts. We have one student laptop with Win7 that works so we have printed one part successfully. Though our first attempt failed when the wireless network was turned off during the print process. I've got about 6 or 7 iterations of emails with error logs into 3D Systems to try and resolve the problem. Even tried the Android app to print from (Android 4.2.1) which would not let me log in. We start the app, then select log in, then select the name or password field to pull up a keyboard. Hitting keys on the keyboard seams to take focus off of the entry field and its impossible to enter anything to log into your account. Again the students tablet with android 5.x.x worked and he may print from it.

The error I get is "cubify stopped working" "Windows is checking for a solution to the problem". I'm not holding my breath for windows to fix this. But 3D Systems might. I've tried cubify_2.19.exe and cubify_2.16.exe installs and they both give the same error. Also obtained java errors that went away after upgrading IE to Version 11.

[Qbot2640]

Originally Posted by ksanger

We've had our printer out for the past week. I have two Win7 pcs that crash when attempting to print stl parts. We have one student laptop with Win7 that works so we have printed one part successfully. ... I've tried cubify_2.19.exe and cubify_2.16.exe installs and they both give the same error. Also obtained java errors that went away after upgrading IE to Version 11.

I have this exact same problem. Trying to print from a PC we've dedicated to this machine. In addition to your versions...we had the same failure with 2.17 as well. I emailed Cubify today and they asked for specifications on the computer (which I'm not able to get them until next weekend).

Please post if you get an answer. We don't always have a student laptop with the software available...really need to get this PC working with the machine.