Cannot Configure or Even See New Router (OM5P-AN)

[SupremeSteak1]

We have been trying to configure our new router (which came in the KOP), but have been having some issues. More specifically, one issue no matter what we try. Regardless of whether we are trying to configure the router using the configuration tool, or trying to re image it using the respective tool, our computer cannot find the router. We have tried power cycling it, using different computers, using different cords (even a crossover cable) and nothing is seeing it at all. We have viewed it in Windows networking and it does not detect anything either. At this point we are considering the possibility that it might have either been DOA or we did something electrically to it when powering it. Note that all the lights are working as expected, just that none of the connections are working. Any one else have this issue? Anyone else have a solution or did you have to get a new one? Thanks!
- 1100 Software Subteam