50% of our AndyMark orders wrong

[wgardner]

For two straight years, we've had delays in shipments of AndyMark field elements right after FTC kickoff. An order placed the Monday after Saturday kickoff took about two weeks to ship. You'd think they'd be able to plan for this rush, especially as they have been the single-source of FTC fields for the past two years. Maybe they could take pre-orders and have them ready-to-ship (or even ship the day before kickoff with them still not arriving until after kickoff)?

We also had an order of motors that was shipped to another person, with their order shipped to us. And then, to top it off, the other person wouldn't ship our order back to AndyMark and AndyMark ran out of the motors we ordered, so what should have been a wait of a few days for motors ended up taking weeks because AndyMark mixed up the shipping labels on two orders.

We also have repeatedly received shipments of AndyMark motors with the motors haphazardly thrown loosely into a shipping box, while Pitsco and Servocity always have shipped individually wrapped motors properly padded for protection. Teams have shown examples on twitter where their AndyMark motors have arrived already broken because of inadequate padding in shipment.

AndyMark makes a lot of very innovative products for FIRST programs. But in our experience their shipping is not up to world-class standards at this stage in their growth.