50% of our AndyMark orders wrong

[Rick]

We've been ordering from AndyMark since their inception and have had only one issue. 1 item was omitted from a FIRST Choice order this season. That issue was fixed within a day of contacting AndyMark.

OP are your orders being entered correctly? Have you verified against the packing slips?

[JesseK]

I'm with Rick - we got a wrong thing from AM this year, but it was because of our error in shopping rather than AM's error. We've only had a couple of issues over the years and AM has always been very responsive.

The suppliers have been top-notch with our stuff this year. We've received 100's of items from VEX, WCP, AM, McMaster, and a couple of others. Each time we get a package we inventory it against what we ordered and this year has been flawless so far.

[Ryan Dognaux]

No issues ever from AndyMark, VEX, Banebots, McMaster, etc. Always verify against the packing slip that you ordered the correct part and if it's wrong give them a call / e-mail. Stuff happens when shipping the volume that they do in the short amount of time that they have to ship.

[techhelpbb]

I noticed that AndyMark didn't have a deal of the day yesterday.
Specifically with a note about shipping.

I'd contact them: they've been good with my orders.

FEDEX on the other hand trashed one of my AM14U2 chassis boxes and continuously ignored I have a porch leaving anything
AndyMark sent me out in the elements to avoid walking 8 feet.

I have great video of the local UPS/USPS guys stepping over the stuff FEDEX dumped in the walkway and putting their deliveries on the porch which is the more sensible location.

I won't blame AndyMark for FEDEX being silly.

[Taylor]

Originally Posted by techhelpbb

I noticed that AndyMark didn't have a deal of the day yesterday.
Specifically with a note about shipping.

I'd contact them: they've been good with my orders.

Perhaps that's because yesterday was Wednesday.
On Tuesday (2/2) they did have several deals of the day.

[techhelpbb]

Originally Posted by Taylor

Perhaps that's because yesterday was Wednesday.
On Tuesday (2/2) they did have several deals of the day.

Fair enough, I worked right through a night and lost track of the day today.
There was still a note on their site when I looked.

[Peyton Yeung]

I've only had one issue in 2013 with AndyMark getting a portion of my order wrong (got hex shafts instead of keyed shafts) but it was easy enough to swing by and they were quick to remedy the error. Overall we haven't had packing issues with any of the parts we get from AM and typically we get parts the same day (local pickup).

[MechEng83]

If you order enough from anywhere, you're bound to encounter shipping/packing errors. Over the years I've been in charge of ordering, we've received a few orders with the wrong part from AM. It's usually been something like a sprocket with a different size bore, or BOF packages that look the same as something very similar in the inventory. I don't think I've ever experienced a missing item.

Resolution has always been quick, giving them a call (or once, even, in person at an event), and I get sent the new part the same day and a shipping label to send an incorrect part back.

Proximity for our team favors next day delivery from AndyMark from when it ships, while Vex orders are usually 3 days. I have had a wrong part from Vex, but again, the resolution was quick.

[Christopher149]

We've had more issues with FedEx and UPS shipping to the wrong address (wrong number on the right street, or right number on a different street) than with incorrect product.

[MrJohnston]

Originally Posted by Christopher149

We've had more issues with FedEx and UPS shipping to the wrong address (wrong number on the right street, or right number on a different street) than with incorrect product.

I've had one or two issues with AndyMark the last five years.... They have always fixed the issues the day I have called with the concern.... I've had issues with Vex slightly more frequently, but they have been just as good at remedying the situation.... A+ service from both.

[Sperkowsky]

Originally Posted by Christopher149

We've had more issues with FedEx and UPS shipping to the wrong address (wrong number on the right street, or right number on a different street) than with incorrect product.

I really wish all vendors started using USPS.

[Taylor]

Originally Posted by Sperkowsky

I really wish all vendors started using USPS.

sure, if they delivered on weekends & holidays

[Sperkowsky]

Originally Posted by Taylor

sure, if they delivered on weekends & holidays

USPS delivers on weekends.... In my area they even deliver amazon packages on Sundays.

[I_AM_Clayton]

Originally Posted by Rick

OP are your orders being entered correctly? Have you verified against the packing slips?

Yes, our orders were entered correctly, because of our budget, we check twice and go through the entire team before purchasing anything.

[MrBasse]

Originally Posted by Sperkowsky

I really wish all vendors started using USPS.

If only their tracking updated prior to you receiving it too... I had more items lost to USPS issues than I have ever ordered from Vex and Andymark combined. The only reason I like UPS more than Fedex is because it come directly to my classroom rather than me having to cross the school to grab it from the office.

As for Andymark, we've had one order missing a small piece in the last five years. Overall that's 63/64 orders processed and shipped quickly. Where we are located we get shipping the next day if we order by 10 AM or so (outside of build season). I can't think of any other company that has worked quicker and shipped better than the folks in Kokomo.