Can't connect to RoboRio

[Massako]

we can connect via USB and we can ping via USB and upload but we arnt getting any communication. it all works fine but the driver station connecting. in diagnostics its list our roborio. we have updated all the firmware and java and everything is up to date. we have disabled firewall and run it as administrator. we were also testing with 2 computers and bot worked with USB for uploading and pinging. yet neither will show connected in the driver station. we have reset our roborio and installed everything from scratch and it still isn't working. if anyone knows whats wrong or can help us connect to it; it would be greatly appreciated.

-Matthew