Rhino track failier?

[Brandon Holley]

Originally Posted by Andy Baker

Corrective Action:
There is enough evidence here to justify that we need to improve this mold. Once we get a new part designed, I'll post a pic of it on this thread with the additions highlighted. Since our molder is here in Kokomo and works with us very closely, I am confident that we can make a mold improvement and have parts available within 8-10 days. Thank heavens this part wasn't made overseas.

* - While you may need cracked pulleys sent to you very soon, you may also wish to wait until we get this mold changed and have new, stronger pulleys. Please stay tuned for timing regarding when we can do this.

I am warning our ops and customer service folks that we may be sending out many replacement pulleys soon.

It will be an interesting week. Please stay patient with us as we solve this issue.

Sincerely,
Andy B.

Just want to highlight this level of Customer Service in any industry is unparalleled. The insight and full honesty into what is going on makes AndyMark the company that it is.

Andy- sounds like the addition of ribs is a solid solution path. For whatever my two cents is worth, I agree with the solution.

-Brando

[Mike Schreiber]

Originally Posted by Brandon Holley

Just want to highlight this level of Customer Service in any industry is unparalleled. The insight and full honesty into what is going on makes AndyMark the company that it is.

Andy- sounds like the addition of ribs is a solid solution path. For whatever my two cents is worth, I agree with the solution.

-Brando

Agreed. Always impressed by AM customer service. And great job sourcing locally, 1 week is a pretty impressive lead time for a mold change.