Andymark shipping and service

[notmattlythgoe]

Originally Posted by lefarfadet

Am i the only one not satisfied by the service provided by Andymark?

Yes.

[PowerfulKitty]

Considering that they do 99% of their annual business in ~3 months, it's amazing that they don't mess up more. Their customer service is the best I have ever worked with, and they have not made any mistakes on our orders so far this year. This year they have always shipped within 2 business days of us placing the order. What issues have you been having?

[Jon Stratis]

The only one?. Probably not, people love to be dissatisfied. But from anecdotal reports, probably well in the minority.

For reference, I placed my 19th order of the season from them late last night. It got packed this morning and will be here Friday, which is exactly what I expected.

[Kpchem]

It's hard to be unhappy with customer service when this is their response to a defect in one of their products.

I would echo the other posters in this thread, reach out to them directly if you are having issues.

[Monochron]

Originally Posted by notmattlythgoe

Yes.

Yes.

[Libby K]

While people are being snarky to you for asking this question on a public forum, which can be pretty unwelcoming to a first-time-poster...

No, you're not. Plenty of teams have issues & are unhappy with vendors, all the time - including AM. However, the best advice we can all give you is to contact them directly for issues you're having with a specific order. While venting is fine, it won't solve your problems.

As far as shipping goes, your location is listed as Montreal, so I'd bet your orders are getting caught up in customs somewhere along the line - I know CAN teams struggle with that sometimes. Again, contacting them directly might help you shed some light on the issues.

I've found all the FIRST vendors we've worked with (Not just AM, but VEXpro & RoboPromo, etc) are all insanely receptive and kind to teams having issues, as long as you bring them up in a gracious & professional way.

[GreyingJay]

Originally Posted by Libby K

As far as shipping goes, your location is listed as Montreal, so I'd bet your orders are getting caught up in customs somewhere along the line - I know CAN teams struggle with that sometimes. Again, contacting them directly might help you shed some light on the issues.

We have had minor issues with AM orders but they have always been very helpful in resolving them.

However, as another Canadian team, we have found that it takes a few days to a week (with standard shipping) from ordering to having product in hand. We tend to favour Vex Pro for parts when possible only because being fellow Canucks their products get to us much faster - pretty much next-day delivery. The fact that our dollar currently loses 40% to yours also does not go unnoticed.

[jessefredrick]

I am unhappy with the time it takes to place an order and get the product. I have used McMaster Carr and get things in the next two days. Andy Mark takes 5. Not a huge deal, but if I find myself looking for alternatives something is up.

[Nate Laverdure]

Originally Posted by jessefredrick

I am unhappy with the time it takes to place an order and get the product. I have used McMaster Carr and get things in the next two days. Andy Mark takes 5. Not a huge deal, but if I find myself looking for alternatives something is up.

Google Maps says you can get to Kokomo and back in 80 hours by bicycle. Hope that helps.

[jessefredrick]

Originally Posted by Nate Laverdure

Google Maps says you can get to Kokomo and back in 80 hours by bicycle. Hope that helps.

Oh they must be using bicycle to deliver, that clears things up thanks!

[simpsonboy77]

The only issue I can recall was getting the wrong part from first choice. We ordered part number like 37, and we got 73. A phone call fixed it, and a few days later we had the correct part.

[Zac Schofield]

AndyMark sent our team the wrong belts TWICE. It was very frustrating for some of us, but we fortunately got the right ones on the third try...

[RonnyV]

AndyMark is one of the best and fastest delivering vendors out there. At least for us as an International team.

They're kind through mail and phone, fast handeling and involve lots of people in a process to guarantee fast handeling!

Not a single point where I can complain on.
A+

[Andrew Schreiber]

Originally Posted by RonnyV

AndyMark is one of the best and fastest delivering vendors out there. At least for us as an International team.

They're kind through mail and phone, fast handeling and involve lots of people in a process to guarantee fast handeling!

Not a single point where I can complain on.
A+

McMaster though...

[Sperkowsky]

I have an idea. How bout' all FRC suppliers put their parts on Amazon similar to what REV did this year with the sparks.

I am obviously joking but it would be cool.