Launching FIRST Help Now

[Lil' Lavery]

Originally Posted by Jessica Boucher

In the Call Center world, this type of service is called "Follow the Sun", so they're offering support to teams whenever they're awake. This is the ideal for global brands who are looking to support their customers everywhere.

Yes, but couldn't the same result be achieved with a "24/7 response team" or similar that monitors Chief Delphi? I'm just confused as to what the added benefit to the community is when these responses are not cataloged for all teams' future use, as they would be on this forum.