VEXPro website issues?

[cad321]

I've been trying to place an order with VEX Canada for the past hour now and everytime I try to look at my cart (slightly large order at 55 items), the page wont load and I get a gateway timed out error. Is anyone else experiencing this issue? Or have I just broken the site with a somewhat large order?

[Karthik]

Originally Posted by cad321

I've been trying to place an order with VEX Canada for the past hour now and everytime I try to look at my cart (slightly large order at 55 items), the page wont load and I get a gateway timed out error. Is anyone else experiencing this issue? Or have I just broken the site with a somewhat large order?

If you can't get the order to go through, send an email to casales@vex.com with the email address of the account you're logged in with. We can try and process this manually on Monday morning to help make sure your order still ships out on Monday afternoon.

[RoboTigers1796]

We experienced exactly what you are when we were when doing a large pre season order restocking some supplies. Our cart was in the 150 item range and it took multiple attempts to get through checkout without getting a bad gateway error or a cleared cart. It seems as if the site struggles with large carts.
(Was using US site)

[cad321]

Originally Posted by Karthik

If you can't get the order to go through, send an email to casales@vex.com with the email address of the account you're logged in with. We can try and process this manually on Monday morning to help make sure your order still ships out on Monday afternoon.

Thanks Karthik, I'll give this a try if I can't get anywhere tonight.

[mott]

Originally Posted by cad321

I've been trying to place an order with VEX Canada for the past hour now and everytime I try to look at my cart (slightly large order at 55 items), the page wont load and I get a gateway timed out error. Is anyone else experiencing this issue? Or have I just broken the site with a somewhat large order?

Ditto here. I called and reported this issue on Thursday. Big Cart = Slow page loads. Once I emptied my cart by getting my order processed, the page loads flew as expected.

Good luck!!!