Can't update firmware of radio 2017

[zeldathegood]

I am trying to use the FRC configuration utility (FRC_Radio_Configuration_17_2) to load the firmware onto the radio (OM5P-AC router). On multiple computers, I launch the program, select the Ethernet port, and hit the "Load Firmware" button. I then get the error:

Bridge firmware load field. Error finding NPF device name for adapter: Realtek PCIe FE Family Controller #2
Please reset the bridge and try again

I tried following the steps on this thread but alas no luck.
https://www.chiefdelphi.com/forums/s...d.php?t=142226

Does anyone have any ideas? This just shouldn't be this hard.

If I try to run the configure it does talk to the radio and tells me to update the firmware.
When I try to load the firmware I get an error on 3 different pcs.

We have never had issues in previous years with flashing the radio