Should FIRST take responsibility for shipping mistakes?

[cavegirl47]

My team went to the kickoff in San Jose yesterday, and because we are full of questions about the game, we stayed for a few minutes after the Q&A portion of the kickoff to ask some extra questions. When we got to the kit pick-up area, we were told that we were the last team to get their kit. And, lucky us, FIRST messed up and didn't ship the black box with the rest of our kit. At the earliest, we will get the box on Thursday, because they don't even go back to work until Monday.

Does it seem fair that we are missing a large part of our kit, when we traveled 3 1/2 hours to San Jose to get it, and while we won't get it until late next week, FIRST will not extend the ship date? I know there are other teams that won't even get their kits until next week because they didn't go to a kickoff, but it's their choice to wait. We were there to get ours; it's a mess-up on FIRST's part that we are missing half of our kit.

Thanks if you choose to voice your opinion on this.