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Knowledge Base
Working at my software company, I've found that we maintain a very active knowledge base for common issues and problems with our software. Has there ever been any thought to this in FIRST? I'm not sure if it could be actively run within CD, but I'm sure if you couldn't you very easily could actively link out to where ever it was. Let me know if I could help set something up (not programming unfortently, but physical design and whatnot, as my company has a very good one).
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