TIMS System - Can you login 9-26-2005?

[Chris_Elston]

I was just going to try and login to TIMs and update some more information about the team, but now TIMS says my login and password do not exisit....just great! I just logged in on 9-22-2005 and updated the team information. Is anyone else having this problem?

Currently it's 9-26-2005 and about 8:46PM EST, and TIMs won't let me in :-(

[Beth Sweet]

Yeah, I can't get in either. I think they're having server overload.

[dez250]

More then likely they are doing some last minuet work on the system and making sure its not going to crash when 700+ teams try to register at once. If it continues to be a problem i suggest you contact FRC Team Support, by calling 18008718326 option 0, or by emailing team support at frcteams[at]usfirst.org .

[Chris_Elston]

Thanks Beth for the sanity check. I'll try again before 9-29-2005...gasp!

[RoboMom]

If you can't get in next time you try, contact "Team Support" frcteams@usfirst.org 1-800-871-8326. They need to know. (opps, repeating dez)

[Rich Kressly]

All should be fine now. I just logged in and was able to view my rookie team information. Get that preregistration done before the rush for event registration on Thursday.

[RoboMom]

From what I have been hearing from the teams I am in touch with, the rookies are not having a problem. It is the veteran teams going in to update. Let FIRST know if this is happening.

[Rich Kressly]

Originally Posted by RoboMom

From what I have been hearing from the teams I am in touch with, the rookies are not having a problem. It is the veteran teams going in to update. Let FIRST know if this is happening.

TIMS was altogether down last night for everyone, but you are right (as always) - the Vets are experiencing more difficulty than the Rookies. Vet teams should try to get into the system to preregister and contact team support if you experience trouble. You will not want to discover difficulties for the first time on Thursday when it's time to choose an event.

Does anyone know how to change the TIMS password? I called FIRST, and they said each contact gets their own password now, and it can be changed; but I can't find where to change it.

[Joe J.]

We had a problem even getting to our information (it wasn't there) on the 22nd then we couldn't even get into TIMS till today. Now it seems to be working.

[Pat Fairbank]

Originally Posted by WebWader125

Does anyone know how to change the TIMS password? I called FIRST, and they said each contact gets their own password now, and it can be changed; but I can't find where to change it.

There's a "new password" field on the "edit details" pages for the main and alternate contacts.

Are any other veterans out there seeing an extra team listed when they log in? When I log in, I can see 296 fine, but there's another team listed below that with a temporary number, and with no information filled out. As far as I know I never did anything that might have caused this.

[Kevin Kolodziej]

Yesterday, our main contact was unable to get in, so I tried getting in, and I got to the screen that said we had two teams (1675 and a "new team"). When I clicked on edit info for 1675, it waited awhile, and then told me I was a "Bad User", warned me to not change the URL, and then dumped me out of the system. I have not heard whether our main contact was able to get into the system today and I have not tried myself. I hope to hear something later tonight.

Glad we wern't the only ones having troubles, but its scary this close to open registration.

Kev

[RoboMom]

[quote=RoboMom]If you can't get in next time you try, contact "Team Support" frcteams@usfirst.org 1-800-871-8326. They need to know. QUOTE]

The most helpful thing that everyone can do today is to send to FIRST, the exact order of events, the exact error message.

Each team is allowed one main contact, who will go in and update the record. Each team is also allowed one alternate (the alternate's contact data is entered by the main contact) who can access the system. If you are not the main contact or the alternate, you will not be allowed into the TIMS.

[KathieK]

If you see something strange or get an error message, sending a screenshot of the screen is sometimes helpful to the person trying to troubleshoot what is going wrong. To do a screenshot, click on ALT-PrintScreen button, then paste it into your e-mail message.

[Jessica Boucher]

Originally Posted by KathieK

If you see something strange or get an error message, sending a screenshot of the screen is sometimes helpful to the person trying to troubleshoot what is going wrong. To do a screenshot, click on ALT-PrintScreen button, then paste it into your e-mail message.

This method is very helpful - I've sent Brandon many of those the various times I've broke Delphi