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Re: Coercing McMaster into sending me a catalog.
I guess that my experience with McMaster has been exactly the opposite from Joe's. I have never had a good experience with them, and absolutely refuse to do business with them either personally or professionally. It should not matter if I am just representing myself as an occasional customer using personal finances, or representing a $16.5 billion organization. If they want my business, then they should act accordingly. If they don't, I am quite happy to take my business (and that of my $16.5 billion organization) elsewhere.
The way that I see it, if I have to repeatedly request a copy of their catalog and they still never get around to actually sending one, then that is highly indicative of their overall attitude toward their customers. The last time I requested one of their catalogs I received a form letter in response that stated that my organization (NASA) did not conduct enough business to justify having them send me one of their expensive catalogs. In response, I sent them back a very nice letter noting that if they did not feel my organization needed one of their catalogs to enable us to order from them, then we would not bother them any further.
I wrote the letter on the back of a page from the MSC catalog.
-dave
__________________
"I know what you're thinking, punk," hissed Wordy Harry to his new editor, "you're thinking, 'Did he use six superfluous adjectives or only five?' - and to tell the truth, I forgot myself in all this excitement; but being as this is English, the most powerful language in the world, whose subtle nuances will blow your head clean off, you've got to ask yourself one question: 'Do I feel loquacious?' - well do you, punk?"
- Stuart Vasepuru, 2006 Bulwer-Lytton Fiction Contest
My OTHER CAR is still on Mars!!!
Last edited by dlavery : 19-11-2005 at 22:41.
Reason: typo
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Once you know where you want to go, you can decide how you want to get there. - sciguy125 [more] 
19-11-2005, 15:49
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